return policy

 

WHAT QUALIFIES AS A RETURN

No returns will be accepted unless the product was faulty due to creator error. For a product to be considered faulty it must be for the following reason: broken code written by Dgwebsites.co that results in the website not functioning. Returns will not be accepted based upon a customer not having a Squarespace subscription.
 

INSPECTING RETURN REQUESTS

If the product was faulty, it will undergo inspection to confirm the problem. If the inspection determines that the product was faulty, then you will be eligible for a full return of that purchase. However, if the inspection determines that the product was not faulty, then you will not be eligible for a full return of that purchase.
 

HOW THE RETURN PROCESS WORKS

All returns will be refunded to via PayPal or comparable service within 10 - 14 business days once a return is established and accepted by both parties. If a return is made, any code, designs, or website functionality must be taken down and/or destroyed. You must also destroy any downloaded materials in your possession whether in electronic or printed format, this includes the downloadable .PDF access file. These tasks may be performed by the Dgwebsites.co team.
 

DENIAL OF A RETURN

Dgwebsites.co still holds the right to deny any return requested based on suspected misuse of the return policy or a problem that was outside of its control (such as a product becoming unusable as a result of changes made to Squarespace’s codebase). 
 

HOW DO I START THE RETURN PROCESS

To start a return request, simply email devon@devongroff.com with the following in the subject line "DG Websites Return Request".  Please provide a brief description about why you're requesting a return, and we will get back to you within two business days.